Privacy Policy

Ratnavali Textile operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Ratnavali Textile is operated by MAX COMMERCE, a partnership business registered in Gujarat, India. Our Services are powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted or required by applicable law:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information, including payment card information, transaction details, form of payment, payment confirmation, and other payment-related information.
  • Account information, including your username, password, preferences, and settings.
  • Transaction information, including products you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
  • Communications with us, including information you provide when contacting us for customer support or other inquiries.
  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information, including information about how, when, and where you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use our Services, place an order, communicate with us, or otherwise provide your personal information.
  • Automatically through the Services, including from your device when you browse our website or use our Services, through cookies and similar technologies.
  • From our service providers, including technology providers and other companies that collect or process personal information on our behalf.
  • From our partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide and improve our Services, including to:

  • Process and fulfill your orders and payments.
  • Arrange shipping and delivery.
  • Process returns, refunds, exchanges, and cancellations.
  • Maintain and manage customer accounts.
  • Remember your preferences and products you are interested in.
  • Provide customer support.
  • Send notifications relating to your account or orders.
  • Enable product reviews and other customer features.
  • Provide a customized shopping experience.
  • Recommend products that may be relevant to your interests or previous purchases.
  • Improve our website, products, services, and customer experience.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including sending promotional communications by email, SMS, WhatsApp, or other permitted communication channels.

We may also use information about your interactions with our website, including products viewed or added to your cart, to provide relevant advertisements and promotional content.

You may opt out of promotional communications at any time by following the unsubscribe instructions included in our communications or by contacting us.

Security and Fraud Prevention

We may use your personal information to:

  • Authenticate customer accounts.
  • Provide a secure shopping and payment experience.
  • Detect, investigate, and prevent fraudulent or unauthorized activity.
  • Protect our customers, business, website, and Services.
  • Investigate potentially illegal, unsafe, or malicious activity.

If you create an account with us, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other account access information with anyone else.

Communicating With You

We may use your personal information to:

  • Respond to customer inquiries.
  • Provide customer support.
  • Communicate with you regarding your orders.
  • Provide information about our Services.
  • Maintain our business relationship with you.

Legal Reasons

We may use your personal information when necessary to comply with applicable laws, regulations, legal processes, or government requests.

We may also use information to investigate or participate in legal proceedings, enforce our terms and policies, or protect our legal rights and the rights of our customers and other individuals.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, subject to this Privacy Policy and applicable law.

These circumstances may include:

  • Service providers: We may share information with Shopify and other vendors or service providers that perform services on our behalf, such as payment processing, website hosting, IT management, data analytics, customer support, cloud storage, order fulfillment, and shipping.
  • Marketing and advertising partners: We may share certain information with business and marketing partners to help us provide marketing services and advertisements.
  • Shipping and fulfillment providers: We may share information necessary to deliver your orders, process returns, and provide other order-related services.
  • When you request or consent: We may disclose information when you direct us to do so or otherwise consent to such disclosure.
  • Affiliates and business partners: We may share information with companies within our corporate group or business partners where appropriate.
  • Business transactions: We may disclose information in connection with a merger, acquisition, sale of assets, bankruptcy, or similar business transaction.
  • Legal and safety purposes: We may disclose information when required by law, legal process, government request, or when necessary to protect our rights, customers, website, or Services.

Relationship With Shopify

Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through our website may be transmitted to and shared with Shopify and third-party service providers that may be located in countries other than where you reside.

Shopify may also process information obtained from your interactions with our store and Shopify services to provide and improve its products and services.

To learn more about how Shopify handles personal information and the rights that may be available to you, please review the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

You may also visit the Shopify Privacy Portal:

https://privacy.shopify.com/en

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not operated or controlled by Ratnavali Textile, you should review that website’s privacy policy, security policy, and terms and conditions.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of information provided by third-party websites.

Our inclusion of third-party links does not necessarily constitute an endorsement of the content, services, owners, or operators of those websites.

Children's Data

Our Services are not intended for use by children.

We do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us using the details provided below so that we can take appropriate action.

Security and Retention of Your Information

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no security system is completely secure or impenetrable, and we cannot guarantee the absolute security of your personal information.

The length of time we retain your personal information depends on factors such as:

  • Whether we need the information to maintain your account.
  • Whether the information is required to provide our Services.
  • Legal and regulatory requirements.
  • Accounting and tax obligations.
  • Resolving disputes.
  • Enforcing our agreements and policies.

When personal information is no longer required for these purposes, we may delete, anonymize, or otherwise securely dispose of it as permitted by applicable law.

Your Rights and Choices

Depending on where you live and applicable law, you may have some or all of the following rights regarding your personal information:

Right to Access / Know

You may have the right to request access to the personal information we hold about you.

Right to Delete

You may have the right to request deletion of personal information we maintain about you, subject to applicable legal exceptions.

Right to Correct

You may have the right to request correction of inaccurate or incomplete personal information.

Right to Data Portability

In certain circumstances, you may have the right to receive a copy of your personal information and request that it be transferred to another service provider.

Managing Communication Preferences

You may opt out of promotional emails by using the unsubscribe option included in our marketing emails.

If you opt out of promotional communications, we may still send you important non-promotional communications, including order confirmations, shipping updates, account notifications, and customer service communications.

You may exercise applicable rights by contacting us using the contact information provided below.

We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

We will not discriminate against you for exercising your applicable privacy rights.

Complaints

If you have concerns or complaints regarding how we collect, use, or process your personal information, please contact us using the contact information provided below.

Depending on where you live, you may also have the right to lodge a complaint with the relevant data protection or privacy authority.

International Transfers

Your personal information may be transferred, stored, or processed outside the country in which you live.

When required by applicable law, we will use appropriate safeguards and recognized legal mechanisms for international transfers of personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Services, technology, legal requirements, or regulatory obligations.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy and provide additional notice where required by applicable law.

Product Colour Disclaimer

Please note that product colours may appear slightly different from the actual product due to photographic lighting conditions, screen settings, monitor settings, mobile device displays, and other factors.

Contact

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise any applicable privacy rights, please contact us:

Ratnavali Textile
Legal Entity: MAX COMMERCE
GSTIN: 24ABRFM0157C1ZH

📧 Email: ratnavali.textile@gmail.com

📞 Phone / WhatsApp: +91 7862834856

📍 Registered Business Address:
15, Dashrath Nagar, Gopal Chowk, L.H. Road,
Kapodra, Surat, Gujarat – 395006, India

Correspondence / Store Address:
508, Meridian Textile Center,
Saroli, Surat, Gujarat – 395010, India

We will make reasonable efforts to respond to privacy-related requests in accordance with applicable law.

Important: Since your GST certificate shows MAX COMMERCE as the legal name and Ratnavali Textile as your customer-facing brand/store name, this version keeps both names. That is generally preferable for your website legal pages, but you should have the final policy reviewed for compliance with the laws applicable to your business.